The Role;
Working as the Operations Manager, you will be responsible for managing the performance of Contact Centre teams delivering service, back of house and collections outcomes for a number of high-profile clients. You will manage the client relationships and the direction of the operational teams located both off and on-shore to ensure alignment of expectation and outcome.
In this role, you will;
- Provide leadership and direction to operational teams
- Manage all aspects of the client relationship
- Implement efficient and productive operating models and strategies
- Appropriately manage P&L outcomes
- Be accountable for performance and governance of the contract
- Continually evaluate and improve systems, processes and procedures
- Ensure quality management, information security and OHS aligned to ISO certifications
About you;
- Proven leadership experience within Contact Centre/BPO
- Experience managing client relationships
- Willingness for some infrequent overseas travel
- Contact flexibility to support offshore teams in alternate time zones
What’s in it for you:
Working at Recoveriescorp, you will have access to a hybrid work environment, an allowance to update your home office and a half day on the last Friday of every month.
To ensure your continued development you will have a performance development plan and access to learning & development programs.
Other benefits you can access include employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
Apply today or reach out to talent@recoveriescorp.com.au for more information.
About Recoveriescorp
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
