Working as a Contact Centre Agent, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.
In this role, you will;
- Manage inbound & outbound customer calls
- Investigate, identify and establish customers financial situation
- Provide tailored payment solutions
- Action interaction file notes for every call
- Adhere to compliance frameworks
We are hiring for teams across a range of industries;
- Telecommunications
- Utilities
- Finance
- Energy
- Insurance
What you will bring;
- Experience in a customer service environment
- Fantastic attitude & willingness to learn
- Ability to work shifts within a rotating roster
What’s in it for you:
Working at RCL Services, you will have access to a salary, performance and attendance bonuses and transportation to and from work.
You will be part of a motivated, values-driven contact centre where people are rewarded for strong performance and demonstrating the right behaviour.
To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation.
Apply today or reach out to recruitment@recoveriescorp.com.au for more information
About RCL Services
RCL Services is part of the Recoveriescorp Group which has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
