Working as a Performance Manager you will be responsible for the day-to-day relationship with client contacts within our Insurance portfolio. You will be the first point of contact for technical and performance queries, reporting requests and account changes and updates. You will use your technical understanding of claims and recoveries to support the team in meeting recovery rates and other client outcomes. You will also work closely with the Team Leader to develop recoveries strategies, communicate client updates and build a strong team culture.

In this role you will;

• Work closely with the Team Leader to maximise the operational performance of the Insurance portfolio
• Build and nurture the relationship with operational client contacts, focusing on long-term partnerships
• Ensure compliance to all client requirements, industry standards and company policies and procedures
• Deliver innovative process improvements focused on maximising recovery outcomes, portfolio health and process efficiency
• Support the Team Leader in developing a strong team culture aligned to the company values, vision and mission

What you’ll bring;

• Leadership experience within the Insurance industry or Account management
• The ability to build trusted partner relationships with clients and teams
• Experience producing and analysing reports for stakeholders
• A creative way of working, to provide solutions for identified problems

What’s in it for you;

Working at Recoveriescorp, you will have access to a hybrid work environment, an allowance to update your home office and a half day on the last Friday of every month.

To ensure your continued development you will have a performance development plan and access to learning & development programs.

You will be provided access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

Interested? Apply Today or reach out to talent@recoveriescorp.com.au for a confidential discussion.

 As a 2025 CircleBack Initiative employer, we commit to responding to every applicant.

About Recoveriescorp

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; working parents; people with disabilities and all members of the LGBTQIA+ community.