Customer Service Representative
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Job no: 493108
Work type: Full-time
Location: Docklands, Boxhill, Dandenong
Categories: Collections
Working as a Customer Service Representative, you will be the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers’ unique situation.
- Manage inbound & outbound customer calls
- Assist customers to formulate sustainable payment solutions
- Adhere to a schedule for maximum productivity
- Detail accurate file action notes for all interactions
- Comply with client & company policies & procedures
- Computer literacy skills including Microsoft Office Suite
- Previous customer service, hospitality or contact centre experience
- Only Australian Citizens are eligible due to clearance requirements
Working at Recoveriescorp you will join a hardworking and supportive team. You will gain industry-specific knowledge, and your contribution will help our customers to overcome situations of financial difficulty, enabling them to move forward into a financially sustainable future.
You will also have access to a hybrid work environment, an allowance to update your home office and opportunities for professional development.
Other benefits you can access include a half day on the last Friday of every month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
Advertised: AUS Eastern Standard Time
Applications close:
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