Working as a Collections Officer, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.
In this role, you will;
- Manage inbound & outbound customer calls
- Investigate, identify and establish customers financial situation
- Provide tailored payment solutions
- Action interaction file notes for every call
- Adhere to compliance frameworks
We are hiring for teams across a range of industries;
If you have customer service experience in a face to face or contact centre environment, have a fantastic attitude and are willing to learn, we want to hear from you.
Apply today or reach out to email@example.com for more information
What’s in it for you;
Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.