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Collections Officer

Apply now Job no: 492318
Work type: Full-time Permanent
Location: Melbourne CBD
Categories: Collections

We’re an industry leader in the contingent debt collection market, acknowledged for our quality and results for more than 25 years. With the support of our listed parent we’re now building on that success and expanding rapidly, introducing new products to the market and innovating our business through the implementation of new Technology.

Due to continued growth we are looking for experienced and non-experienced collectors to join teams across a range of clients.

Our collections teams are the front line of our operations with the responsibility of achieving positive outcomes for our diverse portfolio of clients and providing high levels of customer service to maximise the timely recovery of debts.

Responsibilities and duties differ across teams and clients but typically your duties will include but will not be limited to;

  • Inbound & Outbound calls to investigate, identify and establish connections with customers
  • Negotiate the collections of outstanding funds
  • Actioning incoming correspondence via email and mail
  • Detailed and accurate file action notes for all customer interactions
  • Provide insights and improvement initiatives
  • High level of customer service in line with client requirements
  • Comply with client & company policies & procedures
  • Act as an advocate for Recoveriescorp and clients at all times


We’re looking for individuals who have;

  • Strong communications skills
  • Desire for continued learning
  • Demonstrated self-motivation and drive
  • Fantastic attitude


With current restrictions due to Covid-19 these roles may involve working from home so it's essential that you have your own PC/Laptop and reliable internet connection. You will be required to attend training in our city office for the first few weeks of the role.


What we offer;

  • Training and support
  • Competitive salary + industry leading OTE structure
  • Monthly recognition and rewards


If you believe you fit the above criteria and have what it takes to be part of our high performing team then apply today.

At recoveriescorp we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQI community.

Advertised: AUS Eastern Standard Time
Applications close:

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