The Role;
Working as a Collections Officer, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.
In this role, you will;
- Inbound & Outbound calls to investigate, identify and establish connections with customers
- Negotiate the collections of outstanding funds
- Action incoming correspondence via email and mail
- Detailed and accurate file action notes for all customer interactions
- level of customer service in line with client requirements
Key Selection;
- Willingness to attend CBD office 5 days per week
- Due to clearance requirements, only Australian Citizens can apply
What you’ll bring
- Strong communications skills
- Experience working with multiple systems
- Desire for continued learning
- Fantastic attitude
What’s in it for you;
Working at Recoveriescorp, you will have access to a half day on the last Friday of every month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your continued development you will have a performance development plan and access to learning & development programs.
You will also receive a salary + a bonus based on your performance in the role.
Apply today or reach out to Danielle_Stanton@recoveriescorp.com.au
As a 2025 Circle Back Initiative employer, we commit to responding to every applicant.
About Recoveriescorp;
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
